Cancellation Protection

Offered by Airedale Tours LTD

We provide refunds if…

You cannot attend your booking due to any of the reasons below and have provided the evidence requested in the General Conditions of Refund, along with the Individual Reasons section below, which gives full information on what we will and will not refund for each reason.

Illness / Injury
Pre-existing Medical Condition
Pregnancy Complication
Death of Immediate Family
Public Transport Failure
Mechanical Breakdown
Adverse Weather
Home Emergency
Theft of Travel Documents
Jury Service
Court Summons

We may consider other emergency circumstances at our discretion.

Requesting a Refund

To apply for a refund, contact a member of Airedale staff or your Group Organiser. The application can be completed up to 45 days after the booking departure date.

General Conditions of Refund

We do not refund for any reason associated with a communicable disease, pandemic or epidemic, including Covid-19.
Any reason for refund must not be foreseeable at the time you made the booking.
We do not refund if you made your booking by mistake, or it is no longer wanted or needed.
You must make all arrangements to attend the booking, including arranging any necessary travel or documents, and allowing suitable travel time.
We may ask for any reasonable additional evidence required to support your application, which may include proof of eligibility and intent to attend.
You will be asked to provide supporting evidence at your own expense.
You will be asked to provide your bank account details so that we can make the refund payment directly to your chosen bank account.
Maximum refund value per person will not exceed the total value of their share of the booking and will be less any deposit paid.

Individual Reasons and Evidence Required for Requesting a Refund

Illness / Injury	means an Illness or accidental Injury to a person in the Booking or an Immediate Relative.
*What we do not refund*	Where you cannot provide evidence that the person affected is within the group due to attend the booking. Telephone or online consultations. Where you have not been physically examined by a doctor prior to the date of the booking departure. Conditions that are unpredictable and the event is more than two months in the future.
*Evidence required*	Doctor’s note or Medical Certificate confirming: The details of the illness or injury, The date it first occurred, A statement that it prevents the person from Attending. Proof of relationship.

Pre-existing Medical Condition	means a physical or mental health condition that you already had when you made the booking that would not normally prevent you from attending.
*What we do not refund*	Where guidelines for your pre-existing medical condition would normally prevent you from attending the Booking. Telephone or online consultations. Conditions that are unpredictable and the event is more than two months in the future. Pre-existing medical conditions of Immediate Relatives.
*Evidence required*	Doctor’s note or Medical Certificate confirming: Details of the illness, The date it changed, A statement that it prevents the person from Attending.

Pregnancy Complication	means a complication of pregnancy you were unaware of when booking and which means you cannot attend the booking.
*What we do not refund*	Normal Pregnancy.
*Evidence required*	Doctor’s note or Medical Certificate confirming: Details of the complication, The date it occurred, A statement that it prevents the person from attending.

Death	means your death any time prior to the booking or the death of an immediate family member up to 35 days prior to the date of the booked event.
*What we do not refund*	Where you cannot provide evidence that the person was within your immediate family or in the group due to attend the booking.
*Evidence required*	A death certificate. Proof of relationship.

Public Transport Failure	means unexpected disruption or failure of the public bus, train, tram, or ferry network which is not foreseeable before the date of the booking.
*What we do not refund*	If there is a financial failure of any transport provider. Heavy traffic or road closures.
*Evidence required*	Confirmation of failure or disruption of the public transport. This can normally be obtained from the transport company’s website.

Mechanical Breakdown	means in the 24 hours prior to the booking, the mechanical breakdown, accident, fire or theft of a vehicle taking you to the booking.
*What we do not refund*	If you did not leave sufficient time to travel to the booking. If you did not make reasonable alternative arrangements to attend the booking. Any vehicle You plan to use during the booking.
*Evidence required*	Breakdown – A copy of the call out note from a national breakdown recovery service. An incident number or report from the police or relevant traffic authority.

Adverse Weather	means weather where a Government Agency has issued warnings not to travel which mean you cannot attend.
*What we do not refund*	Adverse weather with no Government Agency warnings not to travel.
*Evidence required*	A copy of the travel warning from the Government Agency. Confirmation of relevant route closures.

Home Emergency	means a burglary, fire, malicious damage or flood at your main private residence within 48 hours immediately before the booking.
*What we do not refund*	Any Home Emergency for which you cannot provide Evidence as below.
*Evidence required*	Burglary, flood, malicious damage – A police reference number or evidence from the submission of a claim to your home insurance company. Fire – A report from the fire service and/or police.

Theft of Document(s)	means the theft of a document necessary for the booking, which cannot be replaced in time for the booking.
*What we do not refund*	If the documents can be replaced in advance of the booking or on the day. Lost documents.
*Evidence required*	A police report or crime number to confirm the theft dated within 24 hours of the theft taking place. (Self-declaration not accepted) An email from the booking agent confirming they are unable to replace/re-issue the tickets.

Jury Service	means a summons for you to attend Jury Service over the date of the booking of which you were unaware at the time of making the booking.
*What we do not refund*	Any Jury Service for which you cannot provide evidence as below.
*Evidence required*	A copy of the letter requiring Jury Service.

Court Summons	means you are summoned to appear as a witness in court proceedings on the day of the booking of which you were unaware of the time of making the booking.
*What we do not refund*	Any Court Summons in which you are not there as a witness.
*Evidence required*	A copy of the Court Summons.

Emergency Circumstances	means an unforeseen circumstance completely outside your control and of no fault of yours and completely prevents you from attending the booking. The decision to refund is entirely at the discretion of our designated refund team. We will consider these circumstances and have no obligation whatsoever to provide a refund.
*What we do not refund*	Anything which the team considers should not be included in this list of valid reasons for a refund. Any change to your work schedule.
*Evidence required*	Any evidence requested by our Customer Experience Team to verify the emergency circumstances.

IMPORTANT

These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.

This is not an insurance policy. Cancellation Protection is an extension to our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.